Functional application management
After a successful CCH® Tagetik implementation, banks and insurance groups may face challenges in setting up or retaining a qualified support team. Issues can include:
- A shortage of skilled professionals in the market
- Fluctuating support needs throughout the year
- Specialized expertise required for certain changes
- Difficulty retaining talent in long-term support roles
- Staying current with evolving best practices
To help you overcome these challenges, we offer tailored Functional Application Management (FAM) services - designed to keep your Tagetik solution running smoothly and efficiently.
Our Functional application management services include:
- Incident support - Fast and reliable assistance with production issues
- Change support - Help with planned functional changes and enhancements
- Functional maintenance - Partial or full outsourcing of Tagetik functional management
- Closing period coverage - Guaranteed availability and response times during critical financial close periods
All services are governed by a Functional Application Management Agreement, giving you clarity and security.
